Shipping and Delivery

 

 

 

iRobotBatteryCanada.com uses fast UPS shipping!

 

We understand that there is nothing more important then getting you your order as fast as possible!

 

General Information

 

iRobotBatteryCanada.com currently offers international shipping to over 180 countries.

 

We ship most items within 1-2 business days (unless otherwise noted on the respective product page) after you place your order. Orders ship Monday to Friday excluding statuatory holidays or noted company downtime. If an item is marked "pre-order" the item will ship once stock arrives. An estimated time of arrival for “pre-order” items is listed on the product page. The delivery timeframe may vary according to the destination and the shipping option you selected at when you place your order. Each option has a different average delivery time.

 

For orders shipping within Canada and USA you can choose UPS Standard. For International orders you can choose UPS International Express. All UPS shipping methods include a tracking option.

 

Shipping Methods and Delivery Times

 

We offer UPS Standard Ground shipping everyday on U.S. (lower 48 states) and Canadian orders. This shipping is excluded on Alaska and Hawaii, P.O. Box or APO/FPO/DPO and International orders.

 

Our UPS Standard Ground shipping method is ground shipping and we will ship your order via UPS (United Parcel Service).

 

USA and International orders may be charged customs fees (taxes, duties, processing fees, brokerage fees, etc.) upon arrival. Unfortunately, we have no control over these fees. If you are not familiar with the customs fees in your country, please check with your local customs office for more information.

 

Delivery times will vary depending on your geographical location and the shipping method selected. The following is a breakdown of each shipping method offered and the estimated time of delivery for each method. Note that these estimates do not include the day the item ships or is delivered, weekends or holidays.

 

International

 

UPS International Express – Shipments are delivered on average in a 1-5 days after it leaves our shipping facility.

 

Canada

 

UPS Standard Ground - Shipments are delivered on average in 2-4 days after it leaves our shipping facility.

 

United States

 

UPS Standard Ground - Shipments are delivered on average in 2-5 business days after it leaves our shipping facility.

 

UPS orders can be tracked at UPS.com

 

Free Shipping

 

iRobotBatteryCanada.com offers free shipping on select items from time to time. Free shipping will be noted on the respective product page and shipping charges will not be reflected at time of checkout. iRobotBatteryCanada.com reserves the right to use alternate shipping companies and shipping methods for products offering free shipping.

 

Shipping to a P.O. Box or APO/FPO Address

 

Shipping to a P.O. Box

 

Most items available can be shipped to P.O. Boxes but can not be shipped via UPS (United Parcel Service). Items shipping to a P.O Box will be shipped via Canada Post Xpresspost or Parcel service. Some items may be too large for delivery to a P.O. Box and must be shipped to a physical address.

 

If we cannot ship your order to a P.O. Box, we will notify you and we will ask you to provide a physical shipping address.

 

When you place an order with a P.O. Box ship-to address, we will attempt to ship all items using Canada Post. If any items within your order can not be shipped using Canada Post shipping services, we may contact you to obtain a physical address for shipping.

Items shipped to a P.O. Box are not eligible for any overnight shipping.

 

APO/FPO/DPO Shipping

 

We ship most items to APO/FPO/DPO destinations via Canada Post Xpresspost or Parcel service. (Army Post Office/Fleet Post Office/Diplomatic Post Office) addresses are used for U.S. military/government personnel stationed overseas.

 

The military post office has control over the shipment and delivery time to the final APO/FPO/DPO destination.

Orders shipped to APO/FPO/DPO addresses are not eligible for overnight shipping.

 

Canada Post

 

Xpresspost International - Shipments are delivered on average in 4-7 days after it leaves our shipping facility.

Xpresspost USA - Shipments are delivered on average in 2-3 days after it leaves our shipping facility.

Xpresspost Canada - Shipments are delivered on average in 1-2 days after it leaves our shipping facility.

Parcel Air International - Shipments are delivered on average in 6 - 10 days after it leaves our shipping facility.

Parcel Expedited USA - Shipments are delivered on average in 4 - 8 days after it leaves our shipping facility.

Parcel Regular Canada - Shipments are delivered on average in 2 - 9 days after it leaves our shipping facility.

 

Canada Post orders can be tracked at CanadaPost.ca

 

Note: The shipping charges you pay do NOT include customs fees, import taxes, brokerage fees or duties. If you refuse to pay the customs fees when your order arrives, the shipment will be returned and we will be charged the customs fees plus return shipping costs. Therefore, we do not issue refunds for customs fees, shipping or the cost to return your order if you refuse to pay the customs fees.

 

Shipment Damage In Transit

 

If you see obvious damage to your order’s shipping box or packaging, please ask the driver to open the carton and inspect the contents with you. If you find damage, refuse the shipment and write, "Refused due to damage" on the delivery receipt.

 

Keep a copy of the delivery receipt with your notes regarding the damage and contact our Customer Service team immediately.

 

Please keep all original packaging materials for 30 days to return an order in the rare case you discover damage or defects after delivery.

 

If you discover damage or a defect after delivery, contact our Customer Service department. We will work to resolve the issue and, in our sole discretion, we may:

 

Authorize a return.

Issue a replacement.

Arrange a repair or replacement if an item falls under a manufacturer's warranty.

 

iRobot Battery Canada - UPS Shipping
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